Japan Visa Information Hotline


For general visa inquiry, please call 1 800 171 443 (24 hours/ 7days a week, English only)

*The hotline will be closed during the End of Year and New Year holiday.


This hotline is designed for visa applicants residing in Australia.

*The Hotline will not connect you to the Consulate-General's Visa section. If you need to contact Consulate-General in regards to a pending visa application, please contact directly at 08 9480 1800 during office hours; 9:00-12:30 and 14:00-16:00.

Immigration Information Center

For Residential Status, Re-entry Permit and Certificate of Eligibility matters, please call Immigration Services Agency of Japan

Phone No. +81-3-5796-7112 (8:30 - 17:15 JST, weekday)
URL       http://www.immi-moj.go.jp/english/info/index.html  (English)
Email     info-tokyo@i.moj.go.jp